Last updated: 30 December 2025
This Shipping & Delivery Policy describes how orders are processed, shipped, and delivered by Vinayak Enterprises, operating under the brand name Mobixy, through the website https://zapmobile.mobi.
By placing an order on our website, you agree to the terms mentioned below.
Order Processing Time
- All orders are processed within 0–7 business days after successful payment confirmation.
- Orders are not processed, shipped, or delivered on Sundays or public holidays.
- In case of high order volume or unforeseen circumstances, processing time may be extended.
Shipping Method
Domestic Orders (India)
- Orders are shipped through registered courier partners and/or India Speed Post.
International Orders
- Currently, Mobixy does not ship internationally unless explicitly mentioned on the product page.
Delivery Timeline
- Estimated delivery time is usually 3–14 business days after dispatch.
- Delivery timelines may vary based on:
- Customer location
- Courier partner
- Weather conditions
- Government restrictions or natural calamities
Mobixy is not responsible for delays caused by courier companies or circumstances beyond our control. Our responsibility is limited to dispatching the order within the committed processing time.
Shipping Charges
- Shipping charges, if applicable, are clearly displayed at checkout before order confirmation.
- Free shipping offers, if any, are subject to promotional terms and conditions.
Order Tracking
- Once your order is shipped, tracking details may be shared via email or SMS.
- Customers can track their orders using the courier partner’s tracking link.
Delivery Address & Failed Delivery
- Customers are responsible for providing accurate and complete delivery details.
- In case of failed delivery due to incorrect address, unavailability, or refusal to accept the order, re-shipping charges may apply.
Damaged or Lost Shipments
- If the package appears damaged at the time of delivery, customers are advised to refuse delivery and contact us immediately.
- If the order is lost in transit, we will coordinate with the courier partner and provide a resolution as per our policy.
Contact Information
For any shipping or delivery-related queries, please contact us:
Business Name: Vinayak Enterprises
Brand Name: Mobixy
Website: https://zapmobile.mobi
Email: ask@mobixy.online
Address: Patna Road, Ekangarsarai, Nalanda, Bihar – 801301